Call 402-346-9377 for further questions


Referrals for rooms at the Ronald McDonald House are made through the social workers at the Omaha area hospitals where the patient is receiving treatment. A referral is not a “reservation” and does not guarantee availability of rooms. To be eligible a family must live 35 or more miles from the House. Please discuss this with a social worker or case manager if you are interested in accessing RMHC services.

Check in

We encourage guest families to make a $15 donation per night. However, if a donation cannot be made, families can still access RMHC services. All adults staying in the room should present their photo ID and complete the registration process prior to being shown to their room. New families will receive a tour of the House upon check-in.

Check out

Guests must clean their room before checking out. A checklist of the tasks that should be completed will be given to the families prior to check out. Those tasks include vacuuming and dusting the room, washing the towels and sheets, cleaning the bathrooms and emptying the wastebaskets. Guests are required to come to the front office when they are ready to check out. Room keys and key fobs must be returned to the front desk. If keys or fobs are lost, there will be a $10 charge for replacement of each. A suggested donation of $15/night is encouraged upon check out.


The Ronald McDonald House does not have a housekeeping department. All families are required to clean and maintain their rooms on a regular basis. The expectations and House rules are explained when the family checks in.

You may learn more by reading our FAQs.